To initiate a return, please return the item using a trackable shipping service or contact us within 14 days of receiving your order. Items must be unused, sealed in their original packaging, and in the same condition as received.
Returns sent back after 14 days of initiation will not be accepted for a refund.
The fragrance should be packed securely so that it doesn't move around inside the box to ensure no damage occurs to the product itself.
We reserve the right to accept or refuse a return depending on the condition of the product when it is sent back. To be eligible for a refund, all returns must be sealed in their original packaging.
Opened, used, or damaged product returns may be refused for a refund.
Please note:
EXCHANGE
We do not offer free exchanges to customers. All returned items will be refunded once they've been received by our warehouse. If you want a different item, place a new order.
RETURN SHIPPING
To ensure your return is processed, please include the following information:
We recommend using a trackable delivery service so you can share the tracking number with us. Adora Oud, Inc. is not responsible for any lost packages. Packages lost during delivery back to us are the sole responsibility of the customer and will not be eligible for a refund.
Return shipping address:
Adora Oud
136 Yorktown Shopping Center
Lombard, IL 60148
Contact Us
If you have any questions, please contact us at Contact@adoraoud.com.
